Booking Terms & Conditions

1. Terms of Service
It is the responsibility of the purchaser to ensure that all players understand and accept the Terms of Service.

2. Cancellations
Cancellation policy
• Up to 14 days before your start time: You can cancel or reschedule your VR booking for free by contacting us by phone or email.
• Between 14 to 7 days before your start time: Customers will be eligible for 50% refund of the booking amount or can reschedule to a different date and time free of cost, subject to availability.
• Under 7 days before start time: Cancellations or modifications are non-refundable, as time slots are reserved specifically for you.
If you have any issues with your booking leading up to your session, contact DeGameZone via contact information available on the website.
Bookings can only be cancelled at the discretion of DeGameZone BV. Cancellation amount will be refunded to customer’s original mode of payment as applicable. A refund fee may apply.

3. Late Arrival
Sessions are booked back-to-back so you must arrive on time. We recommend that you arrive 15 minutes early to check in and commence your experience on time. If you are a DeGameZone VR player and members of your booking are late, the following process will apply:
If one or few of the members of your group are late, you have two options:
· You can start the experience without them but if they do not arrive before you start the experience, they cannot join
· You can wait for them to arrive but your in-game play will be cut short
If you arrive late you will not receive a credit or refund

4. Unattended Children
Children are not to be left unattended in the waiting area as DeGameZone staff members are not responsible for the safety or care of children.
If there is no one to supervise your child, you will be unable to enter the experience. You will not receive a credit or refund.

5. Gift Vouchers
· Gift Vouchers can only be redeemed at the venue location it has been purchased for, and cannot be transferred to a different venue location.
· Gift Voucher validity is set by the venue location that sells them, confirmed via email after purchase, and cannot be extended beyond that date.
· Gift Vouchers are to be treated as cash and cannot be refunded and/or replaced if lost, stolen, previously printed and used, or damaged.
· Gift Vouchers cannot be exchanged for cash, sold, or used to purchase Gift Vouchers.
· Gift Vouchers are released to the purchaser or recipient via email but they can be printed, reprinted, or emailed as required.
· Gift Voucher codes are unique and can be used repeatedly and transferred to another customer for use until the value has been redeemed.
· Any outstanding balance will be retained on the same Gift Voucher code which can be used until the value has been redeemed.
· Gift Vouchers can be used for standard session/s ticket/s.
· Gift Vouchers can be used with promotion codes, however if the Gift Voucher is purchased at a discounted rate it can NOT be used in combination with any promotion code for ticket purchases.

6. Promotion Codes
These terms and conditions apply to promotions where you must redeem a promotion code to obtain the promotional offer:
· To apply the promotion code, you must enter it prior to completing the order.
· The promotion code cannot be applied to previously placed orders.
· The promotion code is valid for a limited time only and cannot be extended past its expiry date
· Promotion codes are valid for online bookings only.
· Promotion codes cannot be used to purchase gift vouchers.
· Each promotion code can be used only once unless otherwise specified.
· Each promotion code applies only to qualifying package bookings if specified in the offer.
· The promotion is subject to all restrictions set forth in the offer.
· The promotion code is not transferable or redeemable for cash or credit.
· If you cancel a booking purchased using a promotion code and are eligible for a refund, we will subtract the value of the promotion code from your returned store credit.
· Promotion codes may not be combined with other offers.
· The validity of the promotion code can be changed by DeGameZone at any time, without warning.
· If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotion code discount will not apply.

7. Private Events
· All players must arrive at the specified start time unless otherwise discussed with the Event Coordinator.
· The initial 15 minutes of the event is allocated to player sign-in and game briefing. Your Event Coordinator will advise your expected event duration based on your event packages and add-ons.
· The Event Host reserves the right to alter the game selection and/or duration to ensure the event concludes at the specified finish time.
· Delays to the event due to late arrivals or absent players may result in some players being unable to participate.
· Bookings are confirmed once payment is completed either online or via official offline payment link (windcave payment gateway) shared by DeGameZone staff.
· Bookings must be paid in full before the event date and can be paid by debit/credit card or iDeal using the online payment portal, or at the venue if booked via walk-in to the location.
· Booking changes or cancellations can be made up to 7 days before the event date.
· On-the-day cancellations or no-shows will forfeit the full value of the event booking.
· Event packages are available as specified on the booking system.
· Any unused player slots from an event cannot be credited or refunded.
· Promotional codes are not valid for event bookings unless specified.

Contact
DeGameZone BV – Amstelveen
E-mail: info@degamezone.nl