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degamezone.nl

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FAQ

Frequently asked questions

Welcome to DeGameZone! Here is everything you need to know about our Arcade, VR Arena, and Snack Bar to make your visit smooth and fun.

1. General Information & Bookings
  • Do I need to book in advance? Walk-ins are always welcome for the Arcade and Snack Bar! However, for Virtual Reality (VR) sessions and group packages, we strongly recommend booking online in advance to guarantee your preferred time slot.

  • What payment methods do you accept? We are a PIN-preferred venue, however customers can also pay by cash. We accept debit cards (iDEAL, Maestro, VPay), major credit cards (Visa, Mastercard)

  • Where are you located and is parking available? We are located at Thomas Cookstraat 1, 1181 ZS Amstelveen. Our venue is next to the Amstelveen bus station. Parking in QPark at our venue is free upto 90 mins.
  • How do the arcade games work? We operate on a modern, cashless Play Card system. You can purchase and top up a Play Card at our reception. Simply tap your card on any game machine to play!

  • Do my Play Card credits or tickets expire? No! Your remaining credits and digital tickets stay saved on your card indefinitely, so you can save up for loyalty bonus on your next visit.
  • Is there an age or height limit for VR? VR players must be at least 9 years old. Children under 12 must have a parent or guardian present in the building during their session. There are no height restrictions.

  • Can I wear my glasses while playing VR? Yes! Most standard eyeglasses fit comfortably inside our VR headsets.

  • What if I get motion sickness? We use state-of-the-art headsets with high refresh rates and room-scale tracking to minimize motion sickness. If you ever feel uncomfortable, our trained VR staffs are right beside you to assist or pause your game.
  • What food and drinks are available? Our Snack Bar serves classic Dutch finger foods, soft drinks and hot beverages such as coffee and tea.

  • What is your alcohol policy? We serve beer and wine at arena for social drinking. NIX18 Policy : In strict compliance with Dutch law, alcoholic beverages are served exclusively to guests 18 years of age and older. Valid photo identification (ID card, passport, or Dutch driver’s license) is mandatory. We enforce a zero-tolerance policy for underage drinking or buying alcohol for minors.

  • Can I bring outside food and drinks? Outside food and beverages are not allowed inside the venue, with exceptions for baby food or pre-approved dietary needs.

  • Can I smoke in the arena? No, Smoking / Vaping is strictly not allowed inside the arena.
  • Can I host a birthday party or corporate event?
    Yes! We offer customizable packages for birthday parties, group events and teambuilding events. Packages can combine Arcade play, VR time, and snack/drink arrangements. Contact us via info@degamezone.nl for custom quotes.
    • How do you handle my personal data?
      We take your privacy seriously and comply strictly with the EU General Data Protection Regulation GDPR. We only collect necessary personal details (such as your name, email, and phone number) when you make an online VR booking, sign up for a loyalty account, or contact us. We never sell your data to third parties.

 

    • Is my Play Card linked to my personal information?
      If you wish to purchase anonymous cards, we don’t collect or store any of your personal information. Please note that we cannot recover your credits or digital points balance if you lose an anonymous card.  Hence, we recommend registering with your personal details.

 

    • Do you use CCTV / security cameras in the venue?
      Yes. For the safety of our guests and staff, camera surveillance is active throughout public areas of the venue. Recorded footage is handled in accordance with Dutch privacy legislation and is automatically overwritten after a standard retention period (unless required for legal investigations).

 

    • How do you store my payment information?
      Online bookings and in-store card payments are processed via certified, secure payment gateway. We do not store full credit card numbers or banking passwords on our local servers.

 

  • How can I exercise my privacy rights (access or deletion)?
    Under the AVG, you have the right to request access to, correction of, or deletion of your personal data at any time. Simply send an email (info@degamezone.nl), and we will process your request within 30 days.
  • Is the venue wheelchair accessible? Our ground floor that has the arcade games is wheelchair accessible. Unfortunately, all the facilities available in first floor are not wheelchair accessible. This includes snack bar, VR arena and toilets.

  • Are pets allowed inside? To ensure hygiene standards around food and protect sensitive gaming equipment, pets are not allowed inside, with the exception of registered service/guide dogs.
  • What are your main house rules regarding conduct? We strive to maintain a welcoming and fun atmosphere for everyone. Respectful behavior toward staff and other guests is required at all times. Aggressive conduct, harassment, excessive drunkenness, or foul language will result in immediate removal from the venue without a refund.

  • What happens if someone damages gaming or VR equipment? Our equipment are sophisticated and valuable. Guests are expected to handle all equipment with reasonable care. In cases of deliberate destruction, reckless behaviour, or negligence, the guest (or parent/guardian) will be held financially responsible for the repair or replacement costs under Dutch civil law.

  • Do I need to do a safety briefing before using VR? Yes! Before your VR session starts, our staff will walk you through a quick safety briefing. You will learn how to use the boundaries, adjust your headset, and handle the controllers safely. Safety Notice: To prevent trips and collisions in the VR space, footwear is mandatory, and running outside designated play zones is strictly prohibited.

  • Where can I store my belongings while playing? We provide coat racks near the main entrance. While we take every effort to keep our venue secure, management cannot be held liable for lost, stolen, or damaged personal items.
  • What is your cancellation policy for individual VR sessions, group events, corporate events or party packages?

    • Up to 14 days before your start time: You can cancel or reschedule your VR booking for free by contacting us by phone or email.

    • Between 14 to 7 days before your start time: Customers will be eligible for 50% refund of the booking amount or can reschedule to a different date and time free of cost, subject to availability.

    • Under 7 days before start time: Cancellations or modifications are non-refundable, as time slots are reserved specifically for you.